Shipping policy

Effective Date: September 2026

Turonic, a brand of Productech Corporation (“Turonic,” “we,” “us,” or “our”), ships orders within the United States and internationally. This policy outlines how we process, ship, and handle delivery of your orders.

1. ORDER PROCESSING

Orders are typically processed within 1–2 business days, excluding weekends and federal holidays.

Delivery estimates reflect transit time from the ship date; order processing time is separate and additional.

If your order contains multiple items, we may ship them in separate packages.

Shipment confirmation and tracking information will be emailed once your order ships.

2. DELIVERY TIMEFRAMES

United States

Most standard shipments within the United States are delivered within 3–8 business days from the shipment date. Transit times depend on the destination and carrier performance.

International Orders

International shipments are typically delivered within 15–20 business days from the shipment date. Transit times vary by destination country and customs processing.

All delivery estimates are approximate and are not guaranteed. Delays may occur due to carrier capacity, weather, or other factors beyond our control.

3. SHIPPING CHARGES

Shipping charges are calculated at checkout based on your destination and the shipping method you select. For international destinations, the charge also depends on the total weight of the package.

The exact shipping options and charges available for your address are shown at checkout before payment.

4. FREE SHIPPING IN THE UNITED STATES

Free standard shipping is available on orders of $49.00 or more (before taxes, after discounts) shipped within the United States.

Orders below $49.00 are charged a flat standard shipping fee of $4.95 per order.

Free shipping applies only to standard ground service. Expedited shipping options will incur additional charges.

Turonic reserves the right to modify or discontinue the free shipping offer at any time.

5. EXPEDITED SHIPPING IN THE UNITED STATES

Expedited shipping is available at checkout for domestic orders and typically arrives within 2–3 business days from the shipment date.

Orders up to 12 lb total weight: $20.00 per order.
Orders over 12 lb total weight: $100.00 per order.

All expedited timeframes are estimates and are not guaranteed. Expedited options may not be available to all destinations. Turonic reserves the right to modify shipping rates at any time.

6. INTERNATIONAL DESTINATIONS

We currently ship to Canada, Mexico, the United Kingdom, France, Italy, the Netherlands, Spain, Austria, Greece, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Portugal, Sweden, Switzerland, Australia, New Zealand, Israel, Georgia, and the Philippines.

International shipping is charged by the total weight of the package, and the rate for your destination is calculated and displayed at checkout. Free shipping offers apply to United States orders only.

If your country is not offered at checkout, we are not able to ship there at this time.

7. PO BOXES, APO/FPO & U.S. TERRITORIES

We ship to PO Boxes using standard USPS service for eligible products. Some large or heavy items may not be eligible for PO Box delivery.

We ship to APO/FPO/DPO military addresses via USPS where permitted. Delivery timeframes for military addresses may be longer than standard estimates.

Delivery timeframes to Alaska, Hawaii, and U.S. territories may be longer than the standard estimates above.

8. CUSTOMS DUTIES & TAXES ON INTERNATIONAL ORDERS

International orders are shipped on a Delivered Duty Unpaid (DDU) basis.

Customers are responsible for all applicable customs duties, taxes, import fees, and charges imposed by the destination country. Turonic has no control over these fees and cannot predict the amount.

If a shipment is returned because the customer refused to pay applicable duties or taxes, any outbound and return shipping costs, plus carrier fees, may be deducted from the refund.

Turonic is not responsible for delays caused by customs clearance.

9. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address changes are only possible before an order ships or until the order has been accepted for processing. Once shipped or accepted for processing, address modifications may not be possible. Address modifications are subject to review and approval by our company.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.

If a package is confirmed delivered to an address provided by the customer and cannot be recovered, Turonic is not obligated to issue a refund or replacement.

10. LOST OR DELAYED PACKAGES

If your package appears delayed or lost, please contact us at support@turonic.com.

If tracking shows the package was delivered but you have not received it, we recommend:

Checking with household members, neighbors, or your building manager
Looking in alternate delivery locations (side door, mailroom, etc.)
Contacting the carrier directly with your tracking number

Turonic is not responsible for packages confirmed as delivered by the carrier. However, we may assist in filing a carrier claim at our discretion.

Claims for lost, missing, or undelivered packages must be reported to Turonic within 30 days of the shipment date. We are unable to initiate carrier investigations or provide replacements for claims reported after this period.

Risk of loss and title pass to the customer upon confirmed delivery by the carrier.

11. DAMAGED / WRONG / MISSING ITEM SHIPMENTS

If your order arrives visibly damaged, or with the wrong item, contact us at support@turonic.com within 48 hours of delivery.

To process a damage / wrong / missing item claim, we may require:

A description of the issue (damage / wrong / missing item)
Images of the whole item from all sides, including clear images of the barcode label
Images of the damage / wrong / missing item described
Image of the shipping label with visible tracking number, including packing list if provided
Images of the inside and outside of the original shipping box or envelope

Please retain all original packaging materials until the claim is fully resolved. Failure to report damage within 48 hours may limit our ability to assist, as carrier claims are time-sensitive.

If damage is confirmed, we will provide a replacement or appropriate resolution.

12. REFUSED OR UNDELIVERABLE SHIPMENTS

Orders refused at delivery or returned due to customer action (including failure to pay customs duties) may be subject to deductions for outbound and return shipping costs.

Refunds, if applicable, will be issued after the returned package is received and inspected.

13. BACKORDERED ITEMS

If you place an order that includes a backordered item, we will notify you of the estimated availability date. Orders may ship in multiple shipments at no additional cost.

If a backordered item is no longer available, you will be notified and offered a full refund for that item.

14. CONTACT

For shipping questions, contact us at:

Email: support@turonic.com
Phone: +1 (463) 272-9127